A Better Conversationalist

How to Be a Better Conversationalist
Good Small Talk Makes Us Likable, But It’s Easy to Get Rusty—How to Avoid Dominating and Being Dominated in a Conversation
By Elizabeth Bernstein
Aug. 12, 2013
http://www.wsj.com/articles/SB10001424127887324085304579008662096527326

There is an art to elegantly starting, sustaining and ending a dialogue with strangers or friends.
Experts call it conversational intelligence. Others call it the gift of gab.
Hard as it may be for chatty people to believe, not everyone is born with it.

cited by:
Successful Negotiation: Essential Strategies and Skills
University of Michigan
July 2015
https://www.coursera.org/learn/negotiation-skills

Gap analysis

Gap Analysis
Identifying What Needs to be Done in a Project
undated
http://www.mindtools.com/pages/article/gap-analysis.htm

This simple tool helps you identify the gap between your current situation and the future state that you want to reach, along with the tasks that you need to complete to close this gap.

concept used by:
Successful Negotiation: Essential Strategies and Skills
University of Michigan
https://www.coursera.org/learn/negotiation-skills

Negotiation & Culture

Negotiating: The Top Ten Ways that Culture Can Affect Your Negotiation
by: Jeswald W. Salacuse
Issues: September / October 2004
http://iveybusinessjournal.com/publication/negotiating-the-top-ten-ways-that-culture-can-affect-your-negotiation

recommended by:
Successful Negotiation: Essential Strategies and Skills
University of Michigan
https://www.coursera.org/learn/negotiation-skills

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http://iveybusinessjournal.com/publication/the-four-intrinsic-rewards-that-drive-employee-engagement