How to Be a Better Conversationalist
Good Small Talk Makes Us Likable, But It’s Easy to Get Rusty—How to Avoid Dominating and Being Dominated in a Conversation
By Elizabeth Bernstein
Aug. 12, 2013
http://www.wsj.com/articles/SB10001424127887324085304579008662096527326
There is an art to elegantly starting, sustaining and ending a dialogue with strangers or friends.
Experts call it conversational intelligence. Others call it the gift of gab.
Hard as it may be for chatty people to believe, not everyone is born with it.
cited by:
Successful Negotiation: Essential Strategies and Skills
University of Michigan
July 2015
https://www.coursera.org/learn/negotiation-skills