Difficult conversations

Lauren Mackler at Harvard – Difficult Conversations
May 9, 2010

Bestselling author and renowned coach, Lauren Mackler, is interviewed by Harvard Business School about how to handle difficult conversations. Lauren Mackler is one of the world’s foremost experts in human behavior and leadership.

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The Delicate Art of Giving Feedback

The Delicate Art of Giving Feedback
Robert C. Pozen
March 28, 2013

More generally, managers need to weigh the tradeoffs involved in making negative feedback. If you criticize your employees, you will likely provide some corrective information, but you will also put your employee in a bad mood.
If an error is so inconsequential that the corrective value of criticism is low, it might make sense for you to keep that feedback to yourself.

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The best professional advice

JetBlueJetBlue CEO Robin Hayes: How I Work

JetBlue Airways CEO Robin Hayes … management style, … and adding first class in a company that’s famously egalitarian.

The one thing a gate attendant should never say to a traveler:
“Unfortunately …”
“At JetBlue we say ‘As it turns out’ … ”

What’s the best professional advice you’ve ever received?
“Be on Time”

Person-environment fit

Jul 11, 2012
Natalie Baumgartner. Co-founder of Round Pegg http://roundpegg.com





Your personality and your brain
Scott Schwefel
TEDxBrookings. December 15, 2014
Insights Discovery Color Energies
Cool Blue
Fiery Red
Earth Green
Sunshine Yellow

Intellectual humility

How Google’s Laszlo Bock Is Making Work Better
June 7, 2016·

structured interview questions, which are proven in the academic research to be an accurate way of predicting how someone’s going to perform.

And we boiled it down to four attributes:

  1. general cognitive ability – so that’s smarts but it also relates to learning ability and general problem-solving
  2. emergent leadership. So it’s not were you captain of a football team, were you promoted to vice president quickly?
    It’s when you see a problem, do you step in to help fix it and, just as importantly, do you relinquish power and let go of it?
  3. The third is what we call Googleness … what it boils down to is conscientiousness, which gets to this question of what people think like owners once they’re here? And the second element of Googleness is intellectual humility, not real humility.
    We have people with big personalities and sometimes bruising personalities – but the kind of humility that lets you say, if I get new facts, I’m going to revise my opinions and perspectives in light of those new facts.
  4. And then the last and least important thing is actually can you do the job? – ’cause we figure if you have all the other attributes, you’ll figure out the job.

Business Chemistry

Better Living Through ‘Business Chemistry’
Business Chemistry provides a framework for understanding four dominant personality types in business. CIOs who apply it may more effectively manage diverse sets of stakeholders.
Deloitte CIO Journal. May 19, 2014

Here are some specific tips for dealing with each Business Chemistry personality type:

Be lively: mimic a pioneer’s energy and optimism.


How Do You Survive Office Competition?
Hypercompetitors spark strong reactions in colleagues, from fighting back to shutting down; warriors vs. worriers
April 20, 2016

How we react to competition varies widely.
People may be conditioned by childhood experiences to see a hypercompetitive colleague as a challenge—and to respond by trying harder—or as a threat, triggering a retreat into fear and anxiety.

It is rooted partly in genetics: Scientists have identified a “warrior” variant of a gene linked to performance under pressure, which confers an advantage in threatening situations, and a “worrier” variant linked to poor performance, according to a 2015 study by researchers at Eötvös Loránd University of Budapest.

We all negotiate on a daily basis

We all negotiate on a daily basis.
On a personal level, we negotiate with friends, family, landlords, car sellers and employers, among others. Negotiation is also the key to business success. No business can survive without profitable contracts. Within a company, negotiation skills can lead to your career advancement.

Successful Negotiation: Essential Strategies and Skills
University of Michigan



Crafting experiments

Crafting experiments refers to the practice of implementing the small probes and projects that allow us to try out new professional roles on a limited but tangible scale without committing to a particular direction. This experimental method is not just a means of exploring known possibilities; it is also a way of creating unforeseen ones. Moreover, experimenting is not a one-shot deal: It is a method of inquiry, one we can use to confirm or disconfirm our hunches about what options are feasible or appealing. Experiments allow us to flirt with our possible selves.

Working Identity: Unconventional Strategies for Reinventing Your Career
By Herminia Ibarra
Harvard Business Press. 2003


INSEAD Professor Herminia Ibarra on facing career crosroads  
Apr 7, 2013

Seven lessons about Career Change with Professor Herminia Ibarra  
Dec 16, 2014