Building the AI-Powered Organization

From the Magazine (July–August 2019)

Building the AI-Powered Organization
Harvard Business Review – Special Issue: How to Build Your Digital Intelligence
May 2021. p. 10-19
https://hbr.org/2019/07/building-the-ai-powered-organization

traditional mindsets

when development teams involve end users in the design of applications, the chances of adoption increase dramatically.

When AI is adopted broadly, employees up and down the hierarchy will augment their own judgment and intuition with algorithms’ recommendations to arrive at better answers than either humans or machines could reach on their own.

November 21, 2019
https://hbr.org/webinar/2019/11/building-the-ai-powered-organization

the last mile

42:11
microsegmentation

explainability: the recommendation system should explain its logic

treating people like adults

a portfolio-based approach (real examples of succcess early on) to build momentum, and then scale up across the organization

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Digital Doesn’t Have to Be Disruptive

Digital Doesn’t Have to Be Disruptive
Harvard Business Review – Special Issue: How to Build Your Digital Intelligence
May 2021. p. 92-99
https://hbr.org/2019/07/digital-doesnt-have-to-be-disruptive

The new technology will also help salespeople “remember” customers and their preferences

ING–a major global bank–plans to reduce its head count in the Netherlands and Belgium by 30%-40% over a five-year period.

TUI UK–a travel agency–developed a three-year plan to replace its technology

digital transformation … is about both transforming the core using digital tools AND discovering and capturing new opportunities enabled by digital.