Customer service: It’s almost a PTSD

Better Culture Could Have Prevented Viral Comcast Call
July 18, 2014
http://www.npr.org/sections/alltechconsidered/2014/07/18/332339805/better-culture-could-have-prevented-viral-comcast-call

“It was frustrating to listen to. It’s almost a PTSD we have with bad customer service,” said journalist Emily Yellin. She wrote a book on the customer service call experience — Your Call Is (Not That) Important To Us.

related:

https://franzcalvo.wordpress.com/2014/08/18/were-all-programmed-to-divert-our-attention-when

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One thought on “Customer service: It’s almost a PTSD

  1. Pingback: We’re all programmed to divert our attention when … | franzcalvo

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