Successful Business Communication: It Starts At The Beginning
Forbes. May 28, 2013
Amy Rees Anderson
1. Is what you want to talk about going to be painful?
2. How long is it going to take?
3. When you are done talking, what do you want from me?
takes practice and consistent attention and effort on our part, and it is a skill that we cannot afford to overlook.
Culture: Why It’s The Hottest Topic In Business Today
Forbes. March 13, 2015
The Competing Values Framework, by Cameron and Quinn
Culture is slow to build, pervasive, and hard to change. Climate can be changed quickly.