We’re all programmed to divert our attention when …

Customer Dissatisfaction: The Fine Art Of The Funny Complaint
August 03, 2014
http://www.npr.org/2014/08/03/335702394/customer-dissatisfaction-the-fine-art-of-the-funny-complaint

if he were talking with customer relations on the phone — as in the painful Comcast call that made the rounds on social media recently — Matthews says he’d make sure he had the customer representative’s name.

We’re all programmed to divert our attention immediately when we hear our name, so the first thing I would do is I would use his name a lot,” he says.

customer service

related:

https://franzcalvo.wordpress.com/2016/09/15/customer-service-its-almost-a-ptsd

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One thought on “We’re all programmed to divert our attention when …

  1. Pingback: Customer service: It’s almost a PTSD | franzcalvo

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