‘Serendipitous Interaction’ Key To Tech Firms’ Workplace Design
March 13, 2013
the tables’ length and design look like those in high school cafeterias.
“Why? Because when you put them back-to-back, people walk down between the chairs, they bump into each other — it’s actually called a ‘Google bump’ — and you go, ‘Hey!’ and you sit down and talk,” says John Sullivan, a management professor at San Francisco State University and workplace consultant.
Google has spent a lot of time studying what makes workplaces innovative and casual interactions are important.
Sullivan lists three factors to make that set companies apart:
learning by interaction,
“Most people just don’t get that,” he says.